This Refund and Cancellation Policy outlines the commercial terms, cancellation rights, and billing conditions governing IA Webtech's cloud SaaS subscriptions, enterprise software licenses, and custom engineering services.
1. Scope and Application
This policy applies to all commercial clients, enterprise subscribers, and institutional partners engaging with IA Webtech (Idea To Advance Web Technologies). By accessing our cloud platforms, activating a paid software subscription, or executing a Statement of Work (SOW) or Master Services Agreement (MSA) for custom engineering, you acknowledge and agree to the terms outlined herein.
2. Cloud SaaS & Software Subscriptions
Applicable to BolkarBIZ, IA BizSoft, eSchool, Laundry Management ERP, and associated hosted platforms.
2.1 Term Commitment
- SaaS subscriptions are billed on a recurring cycle (monthly, annually, or multi-year terms as selected during checkout or specified in the applicable order form).
- Each subscription represents a committed term agreement. Subscribers are obligated to fulfill the financial commitment for the entire duration of the selected billing period.
2.2 Non-Refundable Subscription Fees
- Subscription fees paid for access to IA Webtech SaaS platforms are non-refundable once processed.
- Because dedicated cloud compute, database partitions, security certificates, and continuous access are provisioned immediately upon transaction confirmation, no partial or pro-rated refunds are issued for unused periods, seat reductions, or early termination during an active billing cycle.
- This policy applies equally to monthly, annual, and multi-year subscription plans.
2.3 Managing Auto-Renewal & Cancellation
- Subscribers may disable the automatic renewal of their subscription at any time prior to the commencement of the next billing cycle directly through their account portal or by emailing billing@iawebtech.com.
- Canceling auto-renewal prevents future recurring charges. Platform access remains fully operational until the conclusion of the current paid billing period.
2.4 Service Disruptions & SLA Credits
- In the event of an extended, verified service outage exceeding our Service Level Agreement (SLA) and caused solely by IA Webtech internal infrastructure, affected enterprise accounts may be eligible for service credits or subscription term extensions at our discretion.
- Disruptions caused by upstream public cloud providers (e.g., AWS, GCP, Azure), telecommunication outages, client-side network failures, or scheduled maintenance are excluded from credit eligibility.
3. Custom Engineering & Development Services
Applicable to Custom Web Applications, Mobile Apps, Enterprise Modernization, Cloud/DevOps, and AI Transformation projects.
3.1 Milestone-Based Statements of Work
- Custom software engineering, modernization, and AI implementations are executed under signed Statements of Work (SOW) or Master Services Agreements (MSA) detailing defined milestone deliverables, acceptance criteria, and invoicing schedules.
3.2 Milestone Payments & Advance Deposits
- Payments made for completed and accepted project milestones are strictly non-refundable.
- Commencement deposits and sprint retainers secure dedicated senior engineering capacity, technical architecture design, and development infrastructure. Consequently, initial milestone payments are non-refundable once technical work has commenced.
3.3 Client-Initiated Project Termination
- If a client elects to terminate or suspend a custom development project prior to completion:
- The client remains responsible for payment covering all work completed, hours logged, and committed engineering capacity up to the formal date of termination.
- No refunds or retroactive fee reversals will be issued for completed milestones or in-progress work sprints.
- Upon settlement of all accrued invoices, IA Webtech will transfer all completed deliverables, source code, and documentation associated with accepted milestones in accordance with the intellectual property provisions of the governing agreement.
3.4 Client Cooperation & Milestone Acceptance
- Project delivery timelines depend upon timely client cooperation, including provision of technical requirements, credentials, third-party API access, and prompt milestone acceptance testing.
- If project progress is halted due to client delays or lack of feedback exceeding thirty (30) consecutive calendar days without mutual written agreement, IA Webtech reserves the right to place the engagement on administrative hold and invoice for all accrued work.
3.5 Warranty & Defect Remediation
- Custom engineering deliverables include a defined post-delivery warranty review period (standard 30 to 90 days as specified in the SOW).
- During the warranty period, IA Webtech will remediate any verifiable technical defects or deviations from approved specifications at zero additional charge.
- Warranty coverage provides defect remediation and technical resolution; it does not constitute grounds for monetary refunds.
4. General Commercial Provisions
4.1 Force Majeure
IA Webtech shall not be held liable for any failure, interruption, or delay in service delivery resulting from events beyond reasonable control, including natural disasters, acts of God, public infrastructure failures, armed conflicts, labor disputes, cyberwarfare, or regulatory interventions.
4.2 Billing Inquiries & Dispute Escalation
If you believe a billing discrepancy or erroneous charge has occurred:
- Submit written notification with transaction reference details to billing@iawebtech.com within fourteen (14) calendar days of the charge date.
- Our finance and technical operations teams will investigate the transaction logs and provide a formal written determination within seven (7) business days.
- Unauthorized chargebacks or payment reversals initiated without prior good-faith communication constitute a breach of service terms and may result in immediate suspension of all associated services and platforms.
4.3 Governing Law & Jurisdiction
This Policy and all contractual engagements with IA Webtech are governed by and construed in accordance with the laws of the Republic of India. Any legal disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana, India.
4.4 Policy Modifications
IA Webtech reserves the right to amend this Policy periodically to reflect technological, operational, or legal developments. All updates will be published directly to this page with a revised effective date.