IA Webtech - Privacy Policy

1. Introduction
   IA Webtech ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "users"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (iawebtech.com), use our custom development services, or subscribe to our SaaS ERP systems (Business ERP, Laundry ERP, School/Institute ERP). By using our services, you consent to the practices described in this policy.
2. Information We Collect
   We collect various types of information to provide and improve our services:

• Personal Information:
• Name, email address, phone number, and postal address.
• Billing and payment information.
• Account login credentials.
• Information provided during customer support interactions.
• Information provided during project development.
• Usage Information:
• IP address, browser type, and operating system.
• Pages visited and time spent on our website.
• Usage data related to our SaaS ERP systems.
• Cookies and similar tracking technologies.
• Business Data:
• Information entered into our ERP systems by our subscribed clients.
• Information provided during custom development projects.

1. How We Use Your Information
   We use your information for the following purposes:

• Providing Services:
• To deliver our custom development and SaaS ERP services.
• To manage user accounts and subscriptions.
• To process payments and invoices.
• Communication:
• To respond to inquiries and provide customer support.
• To send service-related notifications and updates.
• To send marketing communications (with your consent).
• Improving Services:
• To analyze usage data and improve our website and services.
• To troubleshoot technical issues.
• To develop new features and functionalities.
• Legal Compliance:
• To comply with applicable laws and regulations.
• To protect our rights and the rights of our users.
• Business Operations:
• To complete business transactions, like mergers, or sales.

1. Data Sharing and Disclosure
   We may share your information with:

• Service Providers:
• Third-party vendors who assist us with payment processing, data storage, and other services.
• Business Partners:
• Partners who help us provide and improve our services.
• Legal Authorities:
• When required by law or to protect our rights.
• Business Transfers:
• In connection with a merger, acquisition, or sale of assets.
• Within our company:
• Information may be shared between employees to complete tasks.

1. Data Security
   We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data.
• Secure server infrastructure.
• Regular security audits and updates.
• Access control and authentication.

1. Data Retention
   We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Subscription data is retained for the length of the subscription, and for a period of time after the subscription ends, for legal and business purposes.
• Project data is retained as agreed upon with the client.
• Data that is no longer needed will be deleted, or anonymized.

1. Your Rights
   You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information (subject to legal obligations).
• Objection: You can object to the processing of your personal information.
• Data Portability: You can request to receive your personal information in a portable format.
• Withdrawal of Consent: You can withdraw your consent to the processing of your personal information.
• Grievance Redressal: If you have concerns about our data handling, you can contact our grievance officer.

1. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.
2. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
3. Children's Privacy
   Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
4. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
5. Contact Us
   If you have any questions or concerns about this Privacy Policy, please contact us at:

• IA Webtech
• J1001, Sidhartha NCR One, Sector 95, Gurugram
• +91 790 162 9172
• info@iawebtech.com

1. Grievance Officer
   In accordance with Indian law, we have designated a Grievance Officer to address any complaints or concerns regarding data privacy. You can contact our Grievance Officer at:

info@iawebtech.com

Achal Jain

J1001, Sidhartha NCR One, Sector 95, Gurugram

+91 790 162 9172